Job Information

Stanstead, United Kingdom
Job Type
Circa £40,000 + Bonus


3rd Line Support Engineer


Salary - £35,000 -40,000 + Bonus

This is a fantastic opportunity for you, an experienced 3rd Line Support Engineer to join a leading organisation close to Stansted.

 The Role:

 As the 3rd Line Support Engineer, you will be an integral part of a highly motivated IT Support Team and take a senior role which will not only involve working with cutting edge technology, but also to mentor and assist 1st and 2nd Line Support Engineers.


  • Handle 3rd Line calls escalated from first/second line IT Call Desk
  • Recommend and deliver improved IT infrastructure systems
  • Administer backup and disaster recovery systems and processes
  • Patching, Maintaining & Troubleshooting IT infrastructure
  • Monitor performance and maintain systems according to requirements
  • Research, recommend, plan and implement infrastructure system projects
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Add to internal wiki with technical documentation, manuals and IT policies
  • Contribute to overall IT strategy


  • Proven experience as a 3rd Line Support Engineer or similar role 2+ years
  • Excellent Windows server understanding (2003 – 2016)
  • Microsoft Exchange, Office 365, Active Directory and Veeam experience is essential
  • Extensive experience working with Virtualisation technologies (VMWare and Hyper-V)
  • Experience with networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Knowledge of daily maintenance on SQL databases
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills

BSc in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) or considerable experience in this position.

Useful, but not essential skills include:

  • Ability to create scripts in Powershell, Python, Perl or other language
  • Experience with Draytek & VYOS / Vyatta routers
  • Working knowledge of GDPR regulations
  • Microsoft Azure experience
  • Office 365 enterprise

If you are an experienced 3rd Line Support Engineer who loves solving technical issues, and has a passion for helping customers, then please send your CV to me today.

Apply Now

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