2nd Line Support Engineer

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Location High Wycombe, Bucks
Date Posted May 8, 2015
Category 2nd Line Support
Job Type Full-time
Job Code CG58245HW

Description

<p class=”MsoNormal”><b><span style=”font-size: 18.0pt; line-height: 115%;”>2nd Line IT Support Engineer<span style=”color: red;”><br />
</span></span></b>High Wycombe<br />
Circa £25,000 to £30,000</p>
<p class=”MsoNormal”>This is a fantastic opportunity for you, an experienced 2nd line Helpdesk Engineer to join a leading IT Support company, to provide high level 2nd line support to their external clients.    You will be based at their HQ and carry out support via telephone and remote dialup.</p>
<p class=”MsoNormal”>You will be involved in all aspects of the day to day IT Support for a wide range medium to large businesses.  This will include:</p>
<p class=”MsoListParagraphCxSpFirst” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Hardware and software support</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Support  Cisco Routers and Switches.</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Use of VMWare and virtualisation technologies</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Support of Exchange</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Providing technical assistance in all IT matters</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Support of Avaya VOIP telephone Systems</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Support of firewalls, routers and switches would be an advantage</p>
<p class=”MsoListParagraphCxSpLast” style=”text-indent: -18.0pt; mso-list: l0 level1 lfo1;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Server administration – Active Directory</p>
<p class=”MsoNormal”>You will be working as part of a team and will become a key member, able to assist in all technical matters, as well as contributing ideas for strategy and problem management.</p>
<p class=”MsoNormal”>In order to be successful in your application, you should have strong skills in:</p>
<p class=”MsoListParagraphCxSpFirst” style=”text-indent: -18.0pt; mso-list: l1 level1 lfo2;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>MS Office 2007.2013, Office 365</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l1 level1 lfo2;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Active Directory and Exchange</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l1 level1 lfo2;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>VMWare</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l1 level1 lfo2;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Windows 7 and 8 / 8.1</p>
<p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -18.0pt; mso-list: l1 level1 lfo2;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Sharepoint / SQL /MySQL</p>
<p class=”MsoListParagraphCxSpLast” style=”text-indent: -18.0pt; mso-list: l1 level1 lfo2;”><!– [if !supportLists]–><span style=”font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;”>·<span style=”font-stretch: normal; font-size: 7pt; line-height: normal; font-family: ‘Times New Roman’;”>         </span></span><!–[endif]–>Avaya Phone Systems.</p>
<p>&nbsp;</p>
<p class=”MsoNormal”>This is an outstanding position, working for a great company in a great team.  It will go quickly, so if you are an experienced 2nd Line Helpdesk Engineer, Desktop Support Engineer, 2nd Line Support Engineer, Deskside Support Engineer, then please send your CV to me today.</p>

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